物流政策

Shipping Policy

Shipping destinations
We ship to the countries and regions enabled at checkout. Available shipping methods and final charges are shown before payment based on the delivery address.

Delivery options
Free Tracked Shipping: approximately 5–12 business days for core destinations and 7–15 business days for selected extended destinations.

Priority Shipping: approximately 3–7 business days for core destinations and 5–10 business days for selected extended destinations.

The exact service and estimated transit time available for your destination will be shown at checkout. Transit estimates begin after dispatch and do not include order processing time.

Tracking
When tracking is available, a shipping confirmation with the tracking number will be sent after your order is dispatched. Tracking information can take several business days to update after handoff to the carrier.

Delays
Delivery dates are estimates, not guarantees. Carrier disruptions, customs inspections, severe weather, public holidays, remote-area delivery, or other events outside our reasonable control may cause delays.

Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact support@clelry.com as soon as possible if a correction is needed. We cannot guarantee changes after an order has entered processing or been dispatched.

Customs, duties, and taxes
Import duties, taxes, or handling fees may apply depending on the destination. Unless collected at checkout, these charges are the recipient’s responsibility.

Lost or damaged parcels
If tracking shows an unusual delay, delivery to the wrong location, or the parcel arrives damaged, contact support@clelry.com with your order number and any supporting photos so we can investigate with the carrier.

This policy does not limit any mandatory consumer rights that apply in your country or region.